Returns

What You should do if You have a warranty claim?

If your product is defective and is within your warranty period, email us (mail@aquapaw.com). Please do not return product to us without authorization.  Aquapaw may request that you return the product at issue, and if so, we will provide a prepaid shipping mailer. 

You will be directed to put the return authorization number (RA#) (that we will provide) on the outside of the box. Please write a note with your name, address, daytime telephone number and description of the problem, and put it inside the package along with a copy of the original sales receipt.

Aquapaw, LLC cannot be liable for lost in-bound packages. California State law requires that products accepted for evaluation be clean and clear of all liquids or substances. If Aquapaw, LLC, in its discretion, determines from the written correspondence and/or from the actual returned product that the product failed to conform to the warranty, then it will either repair or replace the product at Aquapaw, LLC's option. If a warranted product is no longer sold by Aquapaw, LLC, we may replace it with the closest, similar product of equal or lesser value.